Shipping Policy
Sano Sleep Shipping: Fast, Free, and Reliable
At Sano Sleep, we are proud to offer FREE shipping on all orders, ensuring that your journey to better sleep starts with a seamless and worry-free delivery experience.
Order Processing Times
We know how important it is to receive your order promptly, so we aim to process and dispatch your order within 1-3 business days. Your order is considered dispatched once it’s handed over to our shipping carrier and on its way to you. During peak seasons and holidays, processing times may extend up to 7 business days. We appreciate your patience during these times.
Estimated Shipping Times
Your package's delivery time depends on several factors, with location being a primary one. Below, you'll find the estimated delivery times based on your country:
Free or Standard Shipping
Please be aware that during peak periods and holidays, shipping carriers may experience delays in transit and tracking updates, which are beyond our control. For international shipments, unexpected customs delays may also occur, potentially extending the delivery timeframe.
Order Changes and Accurate Shipping Details
To ensure a smooth delivery process, it’s crucial that your shipping details are accurate and complete at checkout. Any inaccuracies could result in delays or even order cancellations. If our system detects an issue with your address, our support team will reach out via email within 3 business days to verify your information. If we don’t receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please contact us at techsupport@sanosleep.com within 24 hours of placing your order. We’ll do our best to accommodate changes, though we cannot guarantee modifications after this time.
Delayed Delivery
At Sano Sleep, we are committed to delivering your order as quickly as possible. However, please note that unforeseen circumstances such as severe weather, transportation disruptions, or other external factors may cause delays beyond our control. In such cases, we will work closely with the courier to ensure your package reaches you as soon as possible.
Should any issues arise with your order, such as product availability or address verification problems, we’ll notify you promptly and keep you informed every step of the way. While we cannot guarantee exact delivery dates due to factors outside our control, we are here to support you and provide updates on your order’s status.
Lost or Stolen Packages
We understand the frustration of a lost or stolen package, and while these situations are beyond our control, once the package is with the courier, we’re here to help. If your package is lost or stolen, please reach out to us at techsupport@sanosleep.com.
We recommend filing a claim directly with the courier, as they often have a process for handling lost or stolen packages. We will also follow up with the courier on your behalf and provide any necessary updates. Please note that Sano Sleep is not responsible for lost or stolen packages, and these situations fall outside of our refund policy. However, depending on the circumstances, we may offer a replacement.
Shipping Policy Changes
Sano Sleep reserves the right to modify or update this Shipping Policy at any time without prior notice. It’s important to review the most recent version of our Shipping Policy before making a purchase to ensure you’re aware of any changes.
By purchasing and continuing to use Sano Sleep products, you accept this Shipping Policy, including any updates that may be made. We encourage you to review this policy periodically to stay informed.
If you have any questions or concerns, please don’t hesitate to contact us. We’re here to assist you on your journey to better sleep.