Return & Refund Policy

Your Peace of Mind Guarantee with Sano Sleep

At Sano Sleep, we’re all about delivering the dreamy sleep you deserve. We believe in our products, and we want you to love them too. If after 14 nights you’re not head over heels, our 30-day money-back guarantee has got you covered. Just drop us a line at techsupport@sanosleep.com—we’re here to help!

Cancellation Policy

We get it—sometimes plans change. If you need to tweak or cancel your order, let us know within 24 hours. After that, your order might be too far along in the process, but we’ll do our best. Cancel within the 24-hour window, and you’ll see your refund within 7 business days.

30-Day Money-Back Guarantee

We’re confident you’ll fall in love with your Sano Sleep product, but we know love takes time. Give it at least 14 days to work its magic. Still not smitten? No worries—return it within 30 days, and we’ll refund you (minus shipping, if applicable).

To get started on a return, head to our Contact Us page or shoot us an email at techsupport@sanosleep.com. Just have your Order Number or the Name and E-Mail Address you used ready to go.

Damaged Items

We take packing seriously, but if your product arrives with a boo-boo, let us know within 72 hours. Send a clear pic of the damage to techsupport@sanosleep.com, and we’ll sort out a replacement at no cost to you. Just remember—normal wear and tear or misuse doesn’t count.

Shipping and Delivery

We aim to get your order to you fast, but sometimes life (or the courier) has other plans. If your delivery has gone off track, please contact the courier first. While we wish we could control the whole journey, it's up to them once it’s out of our hands. We can’t take responsibility for lost, stolen, or delayed packages.

Incorrect Shipping Address

Please make sure your shipping info is spot-on at checkout. If you catch a mistake, tell us within 24 hours so we can fix it. After that, a resend or refund might not be possible.

Policy Updates

We like to keep things fresh at Sano Sleep, so our Refund Policy might change from time to time. Before you hit that “Buy Now” button, give it a quick read to make sure you’re in the know. By ordering with us, you’re agreeing to the terms of this policy.